Br /br /Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that meet the evolving needs of its stakeholders.br /br /br /As part of the Service Center Transformation Program, we are seeking a Functional Enterprise Architect to lead the evaluation and selection of CRM and Ccas (Contact Center as a Service) solutions that will rationalize and modernize our IT and data landscape. The ideal candidate will bridge business needs and technical possibilities, ensuring all proposed solutions align with the program#39;s strategic objectives of centralization, modernization, and improved customer service delivery.br /br /br / br /br /br / br /br /br /What you#39;ll dobr /br /br /br /Analyze and MAP functional business requirements to suitable IT and CRM/Ccas solutions.br /br /Evaluate build vs. buy options and support the solution selection process with strategic recommendations.br /br /Rationalize and harmonize existing systems and functionalities to achieve an integrated enterprise architecture.br /br /Develop and review business cases for proposed solutions, balancing functionality, cost, and scalability.br /br /Collaborate with cross-functional teams to ensure alignment with the Program#39;s transformation roadmap.br /br /Advise the Solution Selection Board on servicing scope, integration design, and architectural feasibility.br /br /Support API, data model, and integration design activities to ensure interoperability across systems.br /br /br /br / br /br /br /What you bringbr /br /br /br /Proven experience in Enterprise Architecture methodologies and frameworks.br /br /Deep understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar).br /br /Familiarity with MicroServices Architecture, API design, data Storage, and cloud environments (AWS, Azure, GCP).br /br /Strong capability to evaluate and build business cases for technology investments.br /br /Experience with CRM/Ccas solutions and integration strategies across channels.br /br /Background or exposure to the Banking or Financial Services sector.br /br /Understanding of Service Center operations is a plus.br /br /Consulting background (e.g., Accenture, Deloitte, etc.) is highly desirable, reflecting both business acumen and delivery discipline.br /br /Strong experience in Enterprise Architecture methodologies and frameworks.br /br /Solid understanding of MicroServices Architecture.br /br /Knowledge of CRM and Ccas (Contact Center as a Service) solutions.br /br /Background or familiarity with the Banking Industry.br /