Job Description
This is a remote position.
Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is seeking an experienced and dynamic Reservations Manager Belgium to join a fast-growing international hotel group. As part of its rapid expansion in Belgium, our client is looking to structure and centralize its Reservations function at a national level.
This strategic role sits within a dynamic environment driven by recent acquisitions, operational optimization, and the development of a multi-property platform.
Your Role
As Reservations Manager Belgium, you will be responsible for managing, optimizing, and structuring the Reservations function across the Belgian portfolio.
You will play a key role in driving revenue performance, improving processes, and ensuring strong coordination between operational and commercial teams.
Key Responsibilities
Performance & Revenue
* Optimize conversion rates and maximize reservations-driven revenue
* Oversee availability management in close collaboration with Revenue teams
* Monitor and analyze KPIs (pick-up, conversion, no-shows, channel performance) and implement corrective actions
* Identify upselling opportunities and improve the customer journey
Process & Structuring
* Develop and standardize Reservations SOPs across multiple properties
* Ensure data accuracy across systems (PMS, Channel Managers, OTA extranets)
* Streamline booking flows and optimize tools and systems
* Support the integration of newly acquired hotels into the portfolio
Team Management & Coordination
* Lead, train, and support Reservations teams (centralized or on-property)
* Act as a key point of contact for Front Office, Sales, and Revenue teams
* Ensure smooth communication and alignment across departments
Cross-functional Collaboration
* Work closely with Revenue Management on pricing and distribution strategies
* Partner with Sales teams on group and event bookings
* Liaise with hotel management teams to ensure operational alignment
Requirements
Experience
* Proven experience in Reservations or Revenue Management within hospitality
* Experience in a multi-property environment or large-scale hotel operations
* Background within international hotel brands (Accor, Marriott, IHG, etc.) is a strong plus
Skills
* Strong business and revenue-driven mindset
* Excellent analytical capabilities
* Highly organized with strong attention to detail
* Ability to structure, improve, and scale processes
* Leadership skills with the ability to influence across teams
Systems
* Proficiency in PMS (Opera preferred)
* Good knowledge of Channel Managers (e.g., SiteMinder)
* Familiarity with RMS tools (IDeaS, Duetto, etc.) is a plus
Languages
* Fluent in English, French and Dutch
Benefits
* Full time permanent contract
* Join a fast-growing international hotel platform with strong ambitions in Belgium
* Take on a strategic role with direct impact on revenue performance
* Be part of the structuring phase of a multi-property operation
* Work in a dynamic, entrepreneurial, and performance-driven environment
Requirements
Experience Proven experience in Reservations or Revenue Management within hospitality Experience in a multi-property environment or large-scale hotel operations Background within international hotel brands (Accor, Marriott, IHG, etc.) is a strong plus Skills Strong business and revenue-driven mindset Excellent analytical capabilities Highly organized with strong attention to detail Ability to structure, improve, and scale processes Leadership skills with the ability to influence across teams Systems Proficiency in PMS (Opera preferred) Good knowledge of Channel Managers (e.g., SiteMinder) Familiarity with RMS tools (IDeaS, Duetto, etc.) is a plus Languages Fluent in English, French and Dutch