Become the link between customers and our services as a Customer Advisor Contact Center in Ghent In this role, you will be the first point of contact for customers, helping them with their questions while promoting our financial products. You will work closely with various teams and contribute to achieving commercial objectives. With a focus on customer satisfaction and a proactive attitude, you will discover new opportunities. Convince us with your strong communication skills and interest in the financial sector. Join an organization that puts your well-being and growth first Apply now
Description
You are the first point of contact for customers within the Contact Center in Ghent;
You distinguish between customer needs and strive for optimal customer satisfaction while promoting our products and services;
As a valuable team member, you contribute to the organization's objectives and help us become the reference bank for private banking customers;
You handle customer questions and requests in a professional and efficient manner, ensuring the correct processing of stock market orders, fraud management, and online banking issues;
You follow internal procedures and comply with applicable regulations in all your work;
You analyze customer needs in order to suggest relevant additional products and services that meet their requirements;
Thanks to your proactive attitude, you take the initiative to discover new opportunities with existing clients, focused on strengthening loyalty and developing commercial relationships;
You work closely with various Advisory Centers and support them in achieving their goals;
You stay up to date with developments in the financial sector, such as taxation and new products and services.
Profile
feels comfortable interacting with customers, both in person, by telephone, and in writing, and has a strong commercial mindset;
has excellent administrative skills, works accurately, and adheres to established procedures;
Is versatile and can quickly adapt to changing tasks and responsibilities;
Remains calm and resilient, even in stressful situations;
Maintains a positive attitude and remains professional, even when the pressure is on;
Has a bachelor's degree (preferably in finance or economics) and has a genuine interest in the financial sector.
Offer
Mental and emotional well-being: We help you deal with personal and professional challenges, promote your mental well-being, and encourage a culture that values openness, dialogue, and feedback.
Physical well-being: We support you in strengthening your physical health with preventive initiatives, an ergonomic workspace, and additional benefits such as healthcare options, bicycle leasing through the Flex Reward Plan, adjustable desks, medical checkups, and wellness training.
Social connection: We promote an inclusive and collaborative environment, with a flat organizational structure, transparent communication, and a strong team spirit. You are part of a dynamic organization where both employees and customers are in the spotlight.
Financial stability: We support you in achieving your financial goals with an attractive compensation package (meal vouchers, hospital and group insurance, cafeteria plan, etc.) and offer opportunities for growth at every stage of your career.