Customer Support Specialist
Our team is seeking a highly skilled and customer-focused Customer Support Specialist to join our growing organization. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and driving business growth.
In this role, you will work closely with our internal teams, including consultants, sales, and developers, to resolve customer issues and improve our product. Your primary focus will be on investigating functional problems, escalating complex issues to our development team, and collaborating with our visitors and leads to ensure their needs are met.
* Key Responsibilities:
* Provide top-notch support to our customers through various channels (ticketing, live chat, phone calls)
* Investigate and resolve functional problems
* Collaborate with internal teams to drive business growth
* Contribute to the improvement of our product and documentation
Requirements:
* Must-Haves:
* Fluent in English (required)
* Fluent in Dutch or German (desired)
* IT & Business Affinity
* Customer-oriented mindset
* Autonomous and fast learner
* Valid work permit for Belgium
Nice-to-Haves:
* Any other European language
* Good knowledge of business processes
* Technical knowledge (XML, Python, JS)
About the Role:
We offer a dynamic and supportive work environment where you can grow and develop your skills. You will have the opportunity to contribute to the improvement of our software and make a real impact on our customers' experience. We value autonomy, collaboration, and continuous learning, and we're looking for someone who shares these values.
Benefits:
* Onboarding program with 2 weeks of intensive training
* Ongoing support and development opportunities
* Chance to work on exciting projects and contribute to the company's growth
What's Next:
If you're a motivated and customer-focused individual with a passion for technology and business, we'd love to hear from you! Please submit your application, and we'll be in touch to discuss further.