Overview
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast. We are looking for a Team Lead – E-Bike Mechanics to oversee and guide our mechanics team at the Upway Mechelen Refurbishment Centre. The mechanic team repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway’s customers with a vast and high-quality e-bike selection.
Details
Department: Operations
Location: Mechelen
Compensation: €32,500 - €38,000 / month
Key Responsibilities
* Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
* Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
* Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
* Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
* Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
* Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
* Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.
Skills, Knowledge and Expertise
* Extensive hands-on experience in e-bike mechanics (5+ years preferred)
* Previous team management experience, with a proven track record of mentoring and developing team members.
* Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
* Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
* A passion for sustainable mobility and a customer-first mindset
* Willingness to work in a team in a fast-paced environment
* PC basic skills (Email, Office)
* You have good knowledge of English
Benefits
* Being part of a fast-growing startup right from the start
* Lead a talented team in an exciting and growing industry, with an opportunity for professional growth and career advancement.
* Working on a huge selection of different e-bikes, so you will always have a variety of bike types, models and brands to challenge yourself with
* You will work with state-of-the-art tools and equipment - including the latest repair diagnostic equipment - in a comfortable environment with electric stands
* You become an absolute professional in the e-bike market because you have seen almost every bike in your workshop
* You will receive a competitive fixed monthly salary
* You always have the weekend off, we only work during the week.
* Every six months we evaluate your performance and you have the chance for a promotion.
If you’re a highly skilled e-bike mechanic with leadership experience and a passion for innovation, we’d love to hear from you! Grow with the company and make sure that your workplace brings joy to you and your team every day! Apply now to help us redefine the e-bike experience.
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