Freelancer Opportunity!!!We are looking for Senior Conversational (AI) Designer - French speakerWithin DESIGN Chapter Area, the Conversational Design team creates the dialogues of the Proximus Digital Assistant (chat and voice Bot), improves customer user experience and responds to the digital needs of today's customer.As Conversational (AI) Designer (native language: French), you will be part of a multidisciplinary team responsible for the implementation and delivery of conversational bots (chat+voice).You will report to the Chapter Owner responsible for the designers working at Omnicare where customer journeys are key. Alternately, you will sit with designers from the chapter and with other content designers on Mondays. You will spend the other days of the week with your squad members.You:Have experience in AI driven conversational copywriting/prompting.MIN 2 YEARS OF EXPERIENCE IN CONVERSATIONAL COPYWRITINGTrain your colleagues in this expertise (on the job, via workshops...) and bring them to next level.Create conversations in French and English, using your strong writing skills to craft clear, concise, and engaging dialogues that reflect our tone of voiceAre responsible for creating and optimising dialogues in Voiceflow;Implement dialogues in our conversation management platform Google Dialogflow CX;Train our bots to better understand what end-users say (in collaboration with AI specialists);Monitor and analyze conversation logs.As a Conversational (AI) Designer, your work will be used in both sales and after-sales contexts for different customer segments. We are looking for people with a strong affinity for digital customer needs, who are customer-centric (familiar with user research), dare to jump in the world of AI and have a flexible, positive attitude, especially in relation to change and digital transformation.Together with the squad members you aim the best digital experience for customer with a higher CSAT and containment rate in the bot.Required competences:Conversational AI copywritingExcellent written/editorial and verbal skills in French & English, Dutch is a plus - a solid grasp of grammar, syntax, semantics, and how people use language is crucialAnalytical skillsVery good communication skillsProactivity and self-directionProven experience with configuring/setting up interactions in conversational bots (chat+voice)Demonstrable experience with digital communication (chat, messaging, social media...) in a professional contextExperience with voice messaging is a plus (design for voice IVR, Alexa, Google Assistant...)Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert, understanding how these technologies work and how they can be applied is beneficialExperience of working in an agile contextAbility to work under pressure.An ideal candidate...Is passionate about language, technology and AIIs eager to learn and to take initiativesRealizes how conversational bots (chat voice) should be designed from the point of view of both design and copyKnows how these conversational bots work and what the possibilities and limitations areGood communicator, both with management and with colleaguesTeam player and can collaborate well with several profiles like NLP Designers, Product Owners, business stakeholdersCreative and an out-of-the-box thinkerCustomer-orientedGood organiserKnows how to adopt a positive mindset and attitude, even in stressful situationsOpen to change related to working in a digital environment.