Your daily workout
Are you ready to transform the corporate wellness industry with us?
We are looking for a first-ever Belgian Customer Success Manager (M/F) to join our mission at EGYM Wellpass and revolutionize employee access to sports and wellness activities. In this role, you will be part of the Existing Business team (based in Paris), responsible for managing current clients and will be included to the Belgium Team in the Bruxelles offices.
EGYM Wellpass is an innovative employee benefit offered by EGYM, an international company and market leader in Europe (Germany, Austria, Belgium, France). It provides access to over 6,000 gyms and wellness activities, helping companies attract and retain top talent while promoting quality of life at work, with strong ambitions for global expansion.Your mission will be to guide new clients from both the Belgium and French market through innovative launches, track performance in the first months of collaboration, and meet the expectations of clients in our 1-to-Many portfolio.Does this sound exciting? If you’re passionate about customer relations, thrive on challenges, and want to make a difference in workplace wellness, don’t miss this opportunity, apply now to join our team!
1. Onboarding Management: Support new clients in their start with Wellpass. This includes handover from the sales team, first contact with the client, creating a specific action plan for launch, and tracking KPIs for the first 3 months.
2. Identifying Business Opportunities: Collaborate with other Customer Success Managers to develop revenue and offer the best deals to our clients. You’ll also work closely with the Renewal team, which handles contractual matters alongside the CSMs.
3. Managing the 1-to-Many Portfolio: Using our inbound request management tool (Intercom), you’ll interact with numerous clients (HR, HR Directors, Works Councils) and adapt to their specific needs. Our work is always focused on client satisfaction with a “problem-solver” mindset.
4. Team Project Management: As the CSM team grows, we must develop scalable strategies to meet objectives while handling volume. Each team member manages side projects in collaboration with other EGYM Wellpass departments to optimize processes and boost performance.
5. Event: Host client visits and lead webinars to promote EGYM Wellpass throughout the company and increase engagement.
6. Tool Mastery: You’ll be trained to use internal tools including Salesforce, Tableau, Intercom, Braze, Beefree, Notion, Google Suite, Slack, etc.
Your fitness level
7. Graduate from a top business school or equivalent.
8. Language skills: French & Dutch
9. 2 years of experience in B2B customer relations
10. Strong ability to work with a team spirit while working remotely
11. Excellent writing skills and perfect command of spelling/grammar
12. Creative and proactive, you bring innovative ideas to improve processes
13. A team player who thrives on collaboration
14. Deeply aligned with Wellpass’ mission and eager to support its growth
15. Highly adaptable and comfortable in a fast-changing environment
The equipment we provide
16. EGYM Wellpass subscription covered: Free access to a wide selection of sports and wellness clubs, with the possibility of sharing sessions with colleagues for more motivation and fun.
17. Provided equipment: Laptop, screen, mouse, headset, and all necessary tools for optimal efficiency.
18. Frequent travel to Paris: as your direct manager will be based in Paris, it’s required to have the flexibility to travel once a month
19. Alan health insurance: Health coverage with a 50% reimbursement, including family coverage.
20. Pluxee meal voucher card: A value of €8 per day
Your warm up plan
21. 30-minute HR interview with Dolihane
22. Interview with Coralie, Team Lead Customer Success (visio)30min Case study 30min interview
23. Interview with John, Team Lead, Belgium (at the office)
24. Interview with Solène, Head of Existing Business
25. Final conversation with Jennifer, our Senior Sales Director