Role Overview
Seeking a Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.
Key Responsibilities
Logistics & Deployment
* Oversee laptop preparation, shipping, and delivery for employees.
* Coordinate large deployment projects for PC and Mac systems.
* Track shipments and maintain inventory records.
* Collaborate with stakeholders and vendors on logistics issues.
* Communicate delivery details and resolve deployment challenges.
Technical Support & End‑User Services
* Provide hardware and software support for workstations and mobile devices.
* Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
* Assist with device imaging and configuration.
* Troubleshoot printers, networking, and LAN connectivity.
* Support communications solutions and meeting technology.
* Diagnose and resolve technical issues promptly.
* Explain concepts clearly to users and elevate as needed.
Basic Qualifications
* Strong customer service in a technical environment.
* At least 6 months of relevant experience or bachelor’s degree.
* Organizational skills; ability to handle multiple tasks.
Preferred Qualifications
* 1–2 years in logistics or IT support roles.
* 2–4 years supporting 300+ users preferred.
* Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.
* Calm under pressure, strong problem‑solving, and process improvement skills.
* Ability to read technical documentation and adapt quickly.
Success in This Role Looks Like
* Devices delivered on time and fully configured.
* Smooth onboarding and support for users.
* Accurate inventory tracking.
* Quick resolution of technical issues with minimal disruption.
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