Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium. Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions. As a consultant you will have the opportunity to be part of Nexeo: International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada) 450 employees over 20% growth each year As Senior IT Helpdesk Officer, you will be responsible of the following tasks: Provide 1st & 2nd line support by telephone, mail or in person Active filtering, handling, coordination and follow-up of IT service requests Provide user assistance in a broad sense including tablets, Smartphone’s, via all our communication means like phone, mail, IT corner, etc. Identify, track, and resolve hardware and software incidents that affect the end-users Ensure Workstation Assets Management Be able to master, set up and configure workstations Prepare accurate and timely support documentation where required Active contribution in Workplace related projects Coordinate technical assistance to resolve operational issues provided by internal and external service providers Liaise with external suppliers to ensure delivery to agreed standards and timescales Advise on workplace & mobile architecture in a broad sense (conceptual) Be a driver in innovation & improvement projects Profile Bachelor/Master’s degree or relevant experience Excellent level of French AND English At least 5 years of experience within a similar role Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10 Attention to detail and a good communication Working for Nexeo A very attractive salary package Interesting career opportunities Ambitious goals are encouraged A lot of fun If you’re motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you! @IT @Consultant @Freelance @Helpdesk @IT Support @Active Directory @SCCM @ITIL