Responsibilities
1. Handle incoming incidents and changes from end users
2. Document all relevant information
3. Prioritize and plan for issues. Escalate issues (if necessary) to next in line
4. Register, track and document the problem resolution process
Qualifications
5. Required professional knowledge and qualifications:
6. Knowledge of ticketing systems and ticket handling/troubleshooting between teams
7. Flexible and Proactive
8. Strong communication skills and able to document operational procedures
9. Strong customer service skills
10. Experience of using hardware and general software
11. Experience with desktop operating systems including Microsoft
12. Driver's license B
13. Fluent Dutch and English in word and writing
14. MCSA Windows 10 or other Microsoft certificates are a plus.