We are seeking a dedicated and technically skilled IT Support Engineer to join our team in Brussels. This role is ideal for someone who thrives in a fast-paced enterprise environment and is fluent in Dutch, French, and English. As the first point of contact for IT-related issues, you will ensure smooth and efficient technical support for our users on site.
Key Responsibilities • Act as the first line of IT support via phone, email, and ticketing systems. • Provide onsite hands-and-feet support for hardware (laptops/desktops, printers), OS installations, Outlook configurations, and basic networking. • Support enterprise IT environments with VPN, Wi-Fi, IP, DNS, and other networking technologies. • Manage user account support including password resets and account unlocks. • Use SCCM, Intune, and Jamf Pro for device management and software deployment. • Install, troubleshoot, and support Windows 11 and macOS systems. • Accurately log, prioritize, and resolve support requests in alignment with SLAs and KPIs. • Document all interactions, resolutions, and escalations thoroughly in the ticketing system. • Participate in on-call support and be available for rotating shift schedules. • Follow up proactively with users to ensure satisfaction and resolution.
Required Qualifications • Minimum 2 years experience in onsite IT support in an enterprise setting. • Strong troubleshooting and installation skills for both hardware and software. • Proficient in SCCM, Intune, and Jamf Pro. • Deep understanding of Windows 11, macOS, and networking basics. • Fluent in Dutch and English – both written and spoken. • Excellent communication and interpersonal skills. • Strong sense of ownership, with a self-motivated and continuous learning mindset.