Role OverviewThe Application Support IT Specialist provides operational and technical support for business-critical applications used by European Institutions. He ensures application availability, incident resolution, user support, and continuous service improvement while working closely with infrastructure, development, and business teams. The role supports daily operations, contributes to problem analysis, and participates in change and release processes in a structured ITIL-based environment.Main TasksHandle incidents and service requests (1st/2nd level support)Monitor application availability and performanceTroubleshoot issues and escalate when neededSupport releases, configurations, and maintenance tasksUpdate documentation and ticketing systemsRequirementsDegree or experience in IT or related field1–5 years in application or IT supportKnowledge of ticketing tools and basic SQLFamiliarity with Windows/Linux environmentsGood analytical and communication skillsLanguagesEnglish and French.