PAt Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They#39;re the heart of our company. As an employee, our promise to you is that you#39;ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. /p pWe are #EnergizedByGrowth /p pDFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. /pbr / pstrongRole Overview: /strong /ppThe 3rd level support forms a technical "center of competence" for the DFS product portfolio used in EMEA French Overseas Territories. Including all user functions, hardware, software as well as the interfaces to peripheral devices and external systems. /p pstrongKey Responsibilities: /strong /pulliAct as Technical Support level 3 for all DFS products in the region /liliTroubleshooting issues and providing in depth field service data for analysis by DFS engineering. /liliImplementing solutions from remote or on site as required. /liliDeveloping diagnostic and component troubleshooting guides. /liliPreparation of technical documentation, procedural instructions and service information including strongFrench translation /strong as required. /li /ul pstrongProject Management /strong /pulliPlanning, specification and provision of hardware and software updates /li /ul pstrongQuality Assurance /strong /p ulliLocalization of errors related to HW component, SW subsystem, peripheral device, external interface. /li /ulbr /ulliFluent in strongEnglish /strongand strongFrench /strong languages /liliGraduate engineer in electrical or information technology service delivery /lili5 years#39; experience preferred /liliWilling to travel at short notice within Europe to deal with service-related issues when necessary (approximately this will be 6 times/ year and mostly to UK/France) /liliExceptional Communication skills able to train technicians and deal with customer issues. /liliGood Relationship Management skills and able to handle customer complaints and issues professionally /li /ul pstrongLocation: /strong This will be a remote based position requiring visitation to the Dover Fueling Solutions (DFS) Turnhout, Belgium Office at least 1x times per month for 1-3 days! Candidates can be remotely based either in Belgium, UK, Germany or Sweden. /pbr /ulliExcellent salary benefits /liliFlexible working conditions /liliJoin a global pioneering organisation in its field /liliGood learning development prospects as well as further career opportunities /li /ulbr / Electrical, Service Delivery, French Translation, Product Portfolio, Data analysis, Field Service, Software Updates, Management, Customer Concerns, Sub-system, Communication, Quality assurance, Planning, Interfaces, Hardware, Peripheral, Engineering, VOS, Localization, Customer complaints, EMEA, Customer complaints, Technical support, Technical service, Relations Managing, Project Management, Service Information, Services Data, Failure Analysis