At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Delivery Manager to join our UniQue team.
What will you be bringing to the team?
Support the SDM in delivering high-quality penetration testing services
Accurately evaluate the scope and Level of Effort (LoE) for penetration testing tasks
Provide technical oversight of vulnerabilities identified during testing
Act as a technical liaison between penetration testers, service management, and stakeholders
Contribute to service quality, consistency, and continuous improvement
Assist in planning and scheduling penetration testing engagements
Coordinate resources and ensure adherence to agreed timelines
Monitor engagement progress and manage risks and dependencies
Conduct technical scoping discussions with stakeholders
Assess complexity, attack surface, and constraints of target systems
Produce justified LoE estimates aligned with NCSC PTAE methodologies
Support engagement kick-offs, debriefings, and technical discussions
Translate technical findings into risk-focused language for decision-makers
Support service reporting, KPIs, and dashboards
Contribute to methodology updates and lessons learned
Requirements
What will you be bringing to the team?
Bachelor's degree
At least 3 years of relevant work experience in Project Management or Service Delivery Management in Cybersecurity
Extensive technical background in penetration testing and offensive security
Demonstrated understanding of vulnerabilities across Network, Application, and Cloud environments
Ability to estimate effort and scope complex technical assessments
Strong understanding of the penetration testing service lifecycle
Proven ability to scope engagements, including objectives, in/out of scope, assumptions, constraints, RoE, and deliverables
Solid knowledge of common penetration testing standards and requirements (e.g., OWASP, PTES, NIST/ISO-aligned practices)
ITIL experience, with a strong focus on Change Management
Proven customer-facing experience, including requirements gathering, stakeholder management, and expectation setting
Ability to map needs to the right test types (web/API, network, cloud, mobile, wireless, red teaming vs. penetration testing)
Ability to produce and review customer-ready documentation
Εxcellent use of the English language (verbal & written)