Help shape the future of IT service excellence by joining a leading international organization. We're looking for an experienced ITSM Process Manager/Specialist to strengthen the IT governance team, where ownership, process optimization, and collaboration drive our mission to deliver reliable and efficient IT services. Responsibilities Process Management: Design, maintain, and update ITSM processes, integrating changes such as new role introductions, tooling solutions, and optimization initiatives. Adherence Monitoring: Ensure compliance with KPIs and process flows, following up with process actors as needed. Continuous Improvement: Enhance processes in line with ITIL, SIAM, and audit results to ensure best practice alignment. Implementation & Training: Onboard and train teams, ensuring smooth adoption of ITSM processes across the organization. Governance: Drive governance activities, lead process improvement initiatives, and align with key stakeholders and other organizational units. Requirements Technical: At least 10-15 years of experience in IT Strong engineering background with system thinking, design, and process modelling expertise Solid knowledge of ITIL & SIAM (certifications are a plus) Strong analytical and visualization skills with ability to create process blueprints Experience in project management, stakeholder coordination, and driving execution Skilled in preparing executive summaries and presenting complex solutions clearly Non-technical: Excellent communication skills (written & oral) in English Strong stakeholder management and conflict resolution abilities Proactive, hands-on, and results-driven approach Offer Location: Brussels - 2 days per week onsite (at least 1 day at Boreal office is required) Contract Type: CDI/Freelance Start Date: ASAP Join a highly skilled IT team driving excellence in service delivery and governance for one of Europe's most innovative technology environments. Apply now to take part in shaping the future of IT service management.