Amazon is looking for an SVS Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Team Lead for Strategic Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.
Key job responsibilities
* Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
* Own the relationship with the most important vendors subscribed to the SVS service
* Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
* Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
* Work with the BR SVS Central team to drive adoption of tools and offshore processes and drive productivity within your team
* Develop the right skill sets within the team and allocate resources to vendors
* Grow and develop people into a talent pool for Amazon
Basic Qualifications
* Bachelor's degree or equivalent
* Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
* Experience building and cultivating relationships with internal and external stakeholders
* Experience in Business English skills, both verbal and written
* Experience in a people management or leadership role which includes coaching and developing others
* Experience communicating clearly and effectively with different functional groups including senior business leaders, finance, HR and developers
* Experience in people management
* Experience in retail, project management, supply chain, inventory management, sourcing, finance and/or consulting
Preferred Qualifications
* Experience managing large-scale projects from end to end
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr