GemOne is a tech company within the TVH group that aims to develop future-proof telematics solutions for industrial fleets. We help businesses in material handling, rental, and construction to optimize their fleet performance across multiple domains such as: track & trace, operational efficiency, security & safety and service & maintenance. We offer cloud-based solutions and the necessary hardware components to intelligently gather data and provide actionable insights that streamline fleet management.
To support the rapid and aggressive market growth of GemOne EMEA’s operations, we are looking for a Customer Experience Specialist. This position reports to the Customer Experience Manager EMEA. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle.
Responsibilities
1. Manage all Order-to-Cash internal and external customer support requirements: order confirmation, order entry, order logistics and invoicing.
2. Address customer order inquiries and resolve any complaints.
3. Assist with all product returns and credits.
4. Preparing and issuing RFQs and purchase orders to vendors, while proactively communicating inventory status and order progress to internal stakeholders.
5. Assist in the management of inventory, inventory stock levels and replenishment orders.
6. Ensure a consistent and positive customer experience for our dealer partners and end-user customers.
7. Conduct project management of end-user commissioning and implementation of GemOne technology.
8. Work cross-functionally with other internal company departments: sales, technical support, accounting, senior management, etc.
9. Assist with Customer Experience improvement projects.
10. Assist in the post-implementation optimization of the ERP system: refining workflows, identifying gaps, and ensuring alignment with operational and customer experience requirements.
11. Support the CX Manager and outside sales team on all commercial & operational needs.
Competencies
12. Customer Mindset: Exceptional customer experience is the primary focus while performing job duties.
13. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
14. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect with clients and internal colleagues.
15. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
16. Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities.
Requirements
17. Bachelor’s degree in business related field or equivalent by experience.
18. 2+ years’ experience in a a warehouse or logistics environment
19. Experience in Customer Experience or Customer Service role preferred
20. Excellent communication and organizational skills.
21. Fluent in English and Dutch. French is nice to have
22. A team player with a flexible attitude, but also a self-motivated individual who can work with minimal supervision by consistently taking the initiative to get things done.
23. Strong analytical skills, result oriented and a sense of responsibility.
24. Problem solving attitude.
What else is cool about working with GemOne?
25. We have the backing of TVH, a large global corporation which gives us stability and network.
26. We know life isn’t “one size fits all” so we offer flexible working hours and hybrid working arrangements.
27. We offer an attractive salary package, the possibility to lease a bike, insurances, meal vouchers, ...
28. Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
29. Aside from the above mentioned, you will also be able to learn from a joyous mix of high-potentials and well seasoned professionals.
If you want to learn a lot and very quickly, then you’ve come to the right place
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