Field Application & Service Specialist – Medical Devices (IVD)
Location: Liège region, Belgium (International travel ~50%)
Contract: Full-time
About the role
On behalf of one of our partners (exclusive mandate), we are recruiting a Field Application & Service Specialist to strengthen an international Customer Care team supporting innovative diagnostic solutions (kit + instrument + software) in a regulated medical environment.
This hybrid role combines application support, system diagnostics and field intervention, with significant international exposure.
Key responsibilities
* Support on-site deployments: participate in commissioning, calibration and validation, and support installations when needed (depending on project complexity and experience level)
* Perform end-to-end troubleshooting (root cause analysis across consumables/reagents, instrument performance, calibration and system configuration)
* Provide application support and training to customers and distributors
* Deliver first-line remote support and structured pre-diagnostics before on-site intervention
* Contribute to preventive maintenance campaigns and perform minor corrective actions when necessary
* Ensure proper service reporting and documentation
* Provide structured field feedback to R&D / QC-Validation / Product teams
Profile
* Scientific background (Life Sciences, Biotechnology, Biomedical Engineering or similar)
* Experience: 5+ years in Field Application, Technical Support, Field Service, Customer Support or similar role (medical devices/IVD is a plus)
* Strong analytical mindset and ability to interpret results and data
* System-oriented approach (configuration, parameters, interface, data interpretation) rather than pure mechanical focus
* Comfortable in customer-facing environments (training, support, on-site interventions)
* Fluent in English (Spanish is an asset)
* Willingness to travel internationally (~50%)
Nice to have
* Experience in IVD or medical devices environment
* Exposure to regulated environments (ISO 13485, quality systems)
* Previous field-based experience
How to apply
Send your CV to job@talent-up.be with “Field Application” in the subject line, or contact me directly via private message on LinkedIn.
Confidential process.