As an IT Support within our client's organization, you will have the following responsibilities :
* Serve as the primary contact for incoming customer inquiries and requests.
* Collaborate with internal teams and external partners to investigate and resolve issues efficiently.
* Document requests.
* Provide advices and resolve issues, while escalating complex ones when necessary.
* Ensure all tickets and knowledge base entries are up to date.
* Categorize and prioritize incidents to support timely communication and resolution.
* Meet defined Service Level Agreements (SLAs).
The ideal IT Support for our client would have the following skills :
* You speak Dutch and English fluently. A good knowledge of French (B2) is mandatory !
* At least 3 years of experience.
* Able to travel in the Netherlands and Belgium once a month.
* You are organized, autonomous and proactive.
* Experienced with Microsoft Office products.
* Jira or Salesforce's experiences are a plus.
* Join an international company !
* Long term strategy in place at our client's organization