Korte introductie
At Vinçotte, safety is our number one priority. As the largest player in the Benelux, we support organisations – from multinationals and SMEs to self-employed professionals and private individuals – in working safely, efficiently and with a future-oriented mindset. With more than 1,500 experts, we provide objective and advisory services in the fields of inspection, certification, conformity assessment and training.
Our sector specialists understand our customers' needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner.
With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. Vinçotte is part of Kiwa, a member of the SHV Family of Companies, and continues to innovate to ensure even greater safety and efficiency.
Over de functie
The
IT
Product Owner Commercial
(M/F/X)
is accountable for shaping, prioritising and delivering digital solutions that support commercial growth and customer experience. The role acts as a key bridge between
Sales, Marketing, Customer Service
and
IT
, ensuring that commercial needs are translated into end-to-end solutions. This role plays a key part in enabling commercial teams to work efficiently, improving customer experience, and supporting scalable growth through well-aligned digital solutions.
The
IT
Product Owner Commercial
(M/F/X)
owns the commercial product backlog, covering both
customer-facing solutions
and
commercial back-office platforms
.
You will be based in
Vilvoorde
and will report to Head of Application & Development.
Your key responsibilities will be:
Commercial ownership & prioritisation
* Act as primary point of contact for
Sales, Marketing and Customer Service
regarding digital needs and improvements
* Collect, structure and prioritise commercial demands based on business value, customer impact and strategic alignment
* Define and maintain a clear product roadmap supporting commercial objectives
* Make prioritisation decisions and manage trade-offs transparently with stakeholders
End-to-end solution delivery
* Translate commercial needs into
coherent end-to-end solutions
that improve customer experience, sales effectiveness and operational efficiency
* Ensure solutions are delivered consistently across the commercial landscape, avoiding siloed or fragmented outcomes
* Coordinate delivery across multiple platforms and teams to ensure a seamless result for the business and customers
Team & collaboration
* Provide clear direction on priorities, scope and expected outcomes to the team
* Collaborate closely with other product owners, architects and platform teams
* Ensure timely, high-quality delivery and continuous improvement
Front-office solutions
* Drive continuous enrichment of the
Customer Portal
, focusing on usability, self-service and customer value
* Develop and expand
API integration
capabilities that enable smooth, scalable and value-driven interactions with customers and partners
* Ensure a consistent and intuitive
customer journey
across digital touchpoints
Back-office solutions
* Oversee key commercial platforms, including:
* Customer relationship management (e.g.
Dynamics 365 Customer Engagement
)
* Commercial data and insights platforms (e.g.
data platform on Microsoft Fabric, Power BI
)
* Ensure data is reliable, accessible and meaningful for commercial decision-making
Stakeholder management & communication
* Act as trusted partner for commercial leadership and operational teams
* Communicate clearly on priorities, timelines, dependencies and delivered value
* Keep internal and external customer needs central in all decisions
Wat verwachten wij van jou?
Degree & experience:
* Master's degree in Economics, IT, ...
* Experience as a
Product Owner, Project Manager or similar role
preferably in a digital, commercial or customer-oriented environment
* Experience with customer portals, digital integrations and data-driven solutions is highly desirable
* Experience leading or coordinating multidisciplinary teams
* Experience with
Dynamics 365 Customer Engagement
is a plus
Skills & competencies:
* Strong business and customer-centric mindset
* Able to connect commercial strategy with concrete, deliverable solutions
* Strong prioritisation and decision-making skills
* Excellent communication and stakeholder management abilities
* Structured, pragmatic and outcome-oriented
Languages
* You communicate
fluently in Dutch or French and English
Wat zetten wij daar tegenover?
Interested in joining our teams?
Great We can promise you that with us you...
* can count on our Vinçotte community: enthusiastic and driven colleagues
* get the chance to develop and expand your own expertise
* learn to work objectively, but are also allowed to think out-of-the-box
* sign up for a job with impact: your voice helps determine our policy
* contribute daily to a safe and efficient society
* can count on an attractive salary supplemented with a company car, extra-legal benefits (meal vouchers, extra vacations, etc.).