***SAP Service Delivery Manager - 6-12 Month Contract - Mechelen, Belgium (Hybrid)***
RED is currently looking for an SAP Service Delivery Manager to join one of our global clients on an initial 6-12 month contract with possible extension.
1. Job Title: SAP Service Delivery Manager
2. Start date: 2-4 weeks
3. Location: Mechelen, Belgium (2-3 days onsite / hybrid)
4. Duration: 6-12 months + extension
5. Languages: English (Dutch and/or French is a plus)
Responsibilities:
* Manage SAP support operations including incidents, changes, and problem management
* Oversee ticket handling and coordinate with AMS partners
* Ensure SLA compliance and high-quality service delivery
* Manage vendor relationships, contracts, and performance
* Drive improvements across ITSM and AMS processes
* Support BAU (Business As Usual) operations and service desk activities
* Collaborate with internal stakeholders to resolve issues and improve processes
Requirements:
* 5-10 years of experience in Service Delivery / IT Operations
* Strong experience managing tickets, incidents, and AMS providers
* Experience with ITSM frameworks ( ITIL)
* Proven vendor management and contract negotiation experience
* Service desk / BAU operations experience
* Strong stakeholder management and communication skills
* SAP experience is a plus but not mandatory
If you're interested or know someone who could be a good fit, please send your CV and availability.
Reference
CR/130222_1775037009
Date
1 Apr 2026