About the Role
As Operations Manager, you will take ownership of the end-to-end reliability and operational performance of our clients UCaaS platform. You will lead three distributed engineering teams and drive a step-change in operational maturity, from a reactive operation to a proactive, scalable, SRE driven model.
Key skills and experience required....
Proven leadership experience in Operations, Platform or SRE within SaaS, UCaaS, CPaaS, or telecom
Experience managing distributed engineering teams across geographies
Incident management & on-call models SLOs / SLIs / reliability frameworks
Observability & monitoring systems
Track record of building or transforming operational maturity
Technical Exposure to cloud platforms (AWS, Azure, or GCP) and Observability tools (Datadog, Grafana, Prometheus, ELK, etc.) CI/CD, Kubernetes/Docker, infrastructure-as-code etc
You demonstrate a ownership mindset with strong accountability
Structured and process-driven approach
Proactive, solution-oriented attitude
Strong collaboration and communication skills
Bonus skills/experience
VoIP / SIP / real-time communications