Farmaceutisch Bedrijf Functieomschrijving Customer Services and Administration Officer Retail productsFor the support of the Finance & Administration department, the company is actively looking for aCustomer Services Officer Retail products for a fulltime position and with following profile: Obtained degree: You have a Bachelor degree or equivalent by experience Languages: You are fluent in Dutch and French with a good knowledge of English. MS Office: You have a very good knowledge of MS Office (Outlook Excel Word PowerPoint) Job description: Main tasks: As a customer services officer you are the direct contact person for our customers Manage and ensure response of all incoming phone calls and customer service inquiries Collect all sales orders from customers and introduce those orders in our ERP system (Oracle) Responsible for the follow up of orders from A to Z Gather all information necessary to start the return/credit note procedure complaints Manage the commercial conditions granted to specific customers Follow up sale orders issues between us and the warehouse Manage the stock loadings for new products Responsible for the sles and inventories Analyze & report business results and market data to Management Deliver administrative support to the Sales Manager Retail products Backup of the Customer Services Officer Hospital and Specialty product Change or adapt prices in Oracle and Salesforce Responsible for certain tasks of the monthly closing process Profiel Ideal profile: You have a first proven experience in a similar roleYou have strong communication skillsYou have a good knowledge of Excel and like working with numbersYou like to work in team and dont hesitate to help othersYou are not afraid to work in a growing company and a dynamic environmentYou are stress resistantAn experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system Aanbod Van 2.800 tot 3.500 per jaar What we offer: As Customer Services Officer you will be working in a dynamic and international environment. You will have a permanent contract and flexible working hours with the possibility of working partially from home. The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and other extra legal advantages:Monthly reimbursement of costs Meal vouchers of 8/working day of which 6,91 paid by the company Group insurance (pension plan and invalidity)Hospital insuranceMonthly transportation allowanceMobile phone subscription LaptopEco cheques 250 / Year (Pro rata starting day)Yearly sector bonus according to JC200Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date) Timing: ASAP