Your Mission: (Open for Payroll or Freelance)
As a Conversation Designer & Content Specialist, you will design and manage engaging, user-centric chatbot experiences that combine conversation design, copywriting, content management, and testing.
Your goal: deliver seamless, intuitive, and empathetic chatbot conversations that support users across languages and contexts, while staying aligned with business goals, brand identity, and compliance standards.
What you will do
You’ll be at the heart of shaping chatbot experiences by:
* Designing conversation flows that cover happy paths and edge cases.
* Writing clear, empathetic, and on-brand microcopy for every interaction.
* Structuring and managing chatbot content to make it searchable, reusable, and multilingual (Dutch, French, English).
* Ensuring consistency in tone of voice, accessibility, and inclusivity.
* Working closely with cross-functional teams (legal, customer service, business experts).
* Conducting usability tests and analyzing chatbot data to improve flows and copy.
* Iterating based on user insights, KPIs, and conversation breakdowns.
* Maintaining a content library and style guide to guarantee alignment.
* Coordinating with localization and translation partners for high-quality multilingual delivery.
Together with your peers, you will also contribute to best practices, design patterns, and testing routines to ensure quality and consistency across chatbot projects.
Your craft skills
* Proven experience in conversation design, UX writing, or chatbot content design with a portfolio.
* Good understanding of NLU basics (intents/entities) and human–AI interaction principles.
* Skilled in multilingual content design: Native French, strong Dutch (B2/C1+) and English (B1/B2+).
* Strong content structuring and scalability mindset.
* Experience in testing and optimizing chatbot conversations using analytics and user insights.
* Comfortable with design & prototyping tools (Figma, Rasa Studio, Voiceflow...) and content platforms.
Your soft skills
* Strategic thinker with a helicopter view, balancing user needs and business goals.
* Collaborative team player, eager to co-create with peers and stakeholders.
* Persuasive yet open-minded, integrating feedback constructively.
* Creative, proactive, and solution-oriented — constraints inspire your innovation.
* Independent, detail-oriented, and reliable under deadlines.
* Growth mindset: you support your own development and help junior colleagues grow.
* Change advocate, experienced in large organizations.
Why join Ariad?
At Ariad, we believe in building more than just careers we build long-term partnerships.
* Exciting projects: Work with leading brands like Samsung, ING, BNP, and more...
* Growth & learning: We continuously invest in your talent with coaching, mentoring, and training opportunities.
* Community: Join a network of top digital experts across Europe.
* Flexibility: Hybrid working models that balance onsite collaboration and remote freedom.
* Unique experiences: Take part in our annual Workation abroad and Ski Trip with the Ariad community.
* Human-first culture: We care about people, not just CVs. At Ariad, you’re part of a supportive and dynamic environment.
Our Values
* Care – for our people, partners, and projects.
* Excellence – we strive for the highest quality in everything we do.
* Collaboration – success comes from working together, openly and transparently.
* Innovation – we embrace change and see challenges as opportunities.
* Growth – we continuously invest in personal and professional development.
Ready to design engaging chatbot experiences with impact?
Let’s talk.