Main activitiesOPERATIONS & ADMINISTRATIVE SUPPORT:Support the Store Manager in all operational & administrative areasEnsure the respect of all company policiesDRIVE BUSINESS PERFORMANCE:Achieve and drive own and team's sales objectivesIdentify and develop client development opportunities for the teamMaintain own client portfolioCoach the team to provide a consistent level of personalised service to all clients creating long-term relationshipsSupport the store manager in preparing the buying sessionsTEAM ANIMATION:Be the link between the team and the Store Manager through frequent presence on the sales floorTrain and motivate the team to achieve best performance within Hermès standards and everyone's development needsAssist team in the selling ceremony and front-of-house operationsIntegrate new comers by sharing the Hermès spirit, quality and service expectationsCoordinate daily morning briefsCLIENT SERVICE:Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactionsHandle client complaints and be a strong support to the team in case of conflictsOffer an excellent after-sales service to create client loyaltyProfileAt least 10 years of high end retail experience3 to 5 years of managerial experienceAbility to lead and drive team performance and customer serviceGood customer relationship management skillsStrong business sense with good analytical skillsProblem solving capabilitiesStrong team playerFocus on qualitySpirit of curiosity and eager to learnCare for resultsFlexibility and drive to go the extra mileFluent in Dutch, French and EnglishA good sense of humour"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.