As a Service Technician you will be responsible for supporting Liberty Business Services in providing elite service to our customers by promptly answering customer inquiries, providing accurate information while fixing and problem solving with new and existing customers. Provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step‑by‑step solutions.
Responsibilities
* Make preventative maintenance and repair of CATV distribution system.
* Assist with the training of technicians.
* Collaborate with other technicians on work activities.
* Stabilize the system through the use of sophisticated equipment; set up system sweep generator and perform related duties.
* Perform any and all duties of personnel in the Installer, field collector, trencher, and auditor positions.
* Fix services problems, correct them, report to NOC for provisioning, and report through Axis System upon completion of job.
* Read signal levels using field‑strength meter; adjust levels as needed in installation problems, use installation connectors and various types of drop cable, maintain accurate clearances, and install tap‑off devices.
* Ensure that the overall installation meets company standards by analyzing quality and judging acceptability of services delivered (e.g., picture quality and signal levels for cable installation, forward and reverse levels for HSD installation and digital telephone, etc.) once the installation is complete.
* Respond to and correct customer service problems every single day.
* Maintain system levels as specified in system operating instructions; calculate amplifier output; set and replace distribution and line extender amplifiers.
* Diagnose and change out power supplies and line amplifiers in the field as required.
* Perform underground and aerial construction duties customarily associated with a CATV operation, including, but not limited to, assisting in installation of all rigid and semi‑rigid coaxial cable, pole line construction within the overhead plant, all underground installations; install vaults, pedestals, boxes or equipment used to house CATV equipment; locate existing underground cables and use a cable fault locator (TDR); remove from service or transfer from pole to pole all the above.
* Learn and perform CLI function as needed.
* Guys, lashes, pull and splice cable.
* Keep records of performance tests, inventory, vehicles, and all other areas deemed necessary by management and company policy.
* Climb poles, ladders, towers, and other structures as needed; may use bucket truck when required; lift and carry loads of up to 75 lbs using appropriate equipment.
* Manipulate connectors, fasteners and wire and use hand tools.
* Drive company vehicles every single day and maintain accurate inventory of vehicle stock.
* Use PPE (Personal Protective Equipment) provided by the company in strict compliance with company policy and governmental standards.
* Perform temporizations of feeder and trunk cable.
* Demonstrate and ensure compliance with The Customer 1st Philosophy, Liberty Latin America Code of Conduct, and Liberty safety standards and procedures.
* Perform other functions that may be assigned.
Education and Experience
* Associate degree in Electronics, preferred.
* 2 years related technical experience in the CATV industry.
* Previous experience as CATV installer.
* SCTE‑BPI Certification is a requirement.
Other Qualifications
* Good communication and positive interpersonal skills.
* Bilingual (Spanish and English).
* Should be available to execute standby shift.
* Able to perform efficiently outages within a given timeframe.
* Available to assist in system outages after natural disasters such as hurricanes on 24/7 schedules, if needed.
* Availability to be moved from assigned work area, and/or relocated, based on operational needs.
* Proven knowledge of National Electrical Codes, FCC regulations and telecommunications transportation.
* Ability to perform position requirements safely and regularly at heights greater than 30 feet.
* Ability to carry, climb and operate extension ladders.
* Ability to climb poles using gaffs, hooks and climbing belt as needed.
* Ability to differentiate between different sizes and colors of wires.
* Strive to make cable connections in tight spaces by bending, reaching, twisting with small components and wires.
* Ability to operate appropriate computer or test equipment associated with position (e.g., signal‑level meters, ohm meters, etc.).
* Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers.
* Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts.
* Ability to splice coaxial cable.
* Ability to use handheld communication devices and applications.
* Knowledge in Modems/PC Configuration.
* Domain in electrical and electronics.
* Good analytical skills, problem‑solving abilities.
* Computer‑literate, knowledge of Microsoft Office.
* Customer focus and service oriented.
* Proven knowledge on Telecommunications, especially on cable, telephone, and internet.
* Valid driver’s license.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check, and drug test will be required to be a successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
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