About RateGain
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 16,000+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 33 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 25 Global Fortune 500 companies in unlocking new revenue every day.
Language preferences: French, German
What the job involves
• The Implementation Specialist at UNO VIVA, RateGain plays a critical role in ensuring new hotel clients are successfully set up and activated on the UNO platform, especially setting up VIVA agents
• This role focuses on implementation, configuration, and guiding customers through a smooth go-live experience — not long-term account management
• They will lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Sales, Customer Success, Product, Engineering and internal teams
• It’s a high-impact, customer-facing position ideal for someone who’s detail oriented, tech-comfortable, and thrives on helping clients see value fast
• Own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live • Configure and deploy UNO platform based on each property's unique operational setup
• Lead client onboarding calls and training sessions, ensuring clear communication and smooth adoption
• Troubleshoot onboarding issues quickly and effectively, maintaining a solutions-oriented approach
• Track and manage onboarding milestones, ensuring timely delivery and high-quality execution
• Drive product adoption by helping clients understand and utilize key features during onboarding • Maintain accurate onboarding records in internal systems and contribute to onboarding documentation
• Identify opportunities to improve and scale onboarding processes for efficiency and consistency
Who you are
• 6+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company
• Strong organizational and project management skills; able to juggle multiple onboardings at once
• Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
• Comfort using tools like CRMs, task management platforms, Zoom, and Microsoft Teams/Slack
• Empathy and patience when working with hospitality clients, especially those new to technology
• A proactive, solutions-focused mindset and bias for action
• Ability to work cross-functionally with Customer Success, Product, Engineering and Solutions teams
• Attention to detail in configuring and delivering product setups tailored to client needs
• Experience in hospitality or familiarity with hotel operations and tech systems (not required)