Job description
Our client is a multicultural and multilingual support platform.
Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
THE JOB
Your main tasks will be:
* Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
* Gathering information and checking the data for accuracy and completeness.
* Providing technical support and communicating with workshops.
* Updating the customer and all other parties involved.
* Monitoring and controlling agreements with all parties involved.
* Follow-up of all contract-related issues within the established deadlines.
* Working from Monday until Friday in the night shift (being flexible to work on a Saturday in busy periods).
Profiel
For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
Language: Dutch (proficient) & English (proficient). Every additional language is a plus.
Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
Technical knowledge (automotive, tyres, …) is a plus
No specific experience required
SKILLS
Communicate effectively over the phone
Problem analysis and problem solving
Customer- and results-oriented
Accurate and high work standard
Multitasker and stress resistant
OTHER
You have to work at the office in Hasselt. Please consider the distance between home vs work.
Aanbod
Permanent contract after a positive interim assignment (100 days)
Salary depending on your experience
Meal vouchers
You can count on a challenging and fulfilling job with many learning and growth opportunities.
You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.
Interested?
Click on the "Solliciteer"-button or send us your resume hasselt.182@adecco.be