As aCustomer Success Manager – Mid-Market, you will be the trusted advisor and main point of contact for a portfolio of around 50–60 customers (typically €25K–€75K ARR).Your mission is to ensure these customers achieve measurable success, prevent churn, and uncover opportunities for growth.You are both arelationship builderand agrowth driver, central to Corilus’s ambition to deliver excellence at scale.
* Manage thefull customer lifecycle: onboarding, adoption, business reviews and renewals, as well as generating opportunities for upsell/cross-sell.
* Maintain regular, proactive contact with your customers tobuild relationships and manage expectations. Act as Single Point of Contact for escalations within your book of business.
* Monitor account health,identify risks early, and define mitigation plans.
* Collaborate withSales and Marketingto identify and execute upsell or cross-sell opportunities.
* Collect and translatecustomer feedbackinto actionable insights for Product and Marketing.
* Organizewebinars, trainings, or eventsto boost product adoption and customer engagement and support our digital segments as needed.
* Track and report on key success indicators:CSAT, churn, adoption, and portfolio growth.
* Coordinate internal resources (Support, Product, Technical delivery teams) to deliver solutions effectively, specially during the Onboarding phase.
Profile?
* 3-5 years of experience inCustomer Success, Account Management, or a similar SaaS/tech environment.
* Proven experience managing acustomer portfoliowith a focus on renewals and expansion.
* Data-driven and analytical; you make informed decisions using metrics and insights.
* Strong communication and presentation skills, comfortable with senior stakeholders.
* Customer-focused,solution-oriented, and commercially minded.
* Skilled collaborator with cross-functional teams (Product, Marketing, Sales).
* Interest inhealthcare or e-healthis a strong advantage.
* Fluent inDutch and English; good knowledge ofFrenchis a plus.
* A structured andself-drivenapproach to managing complex accounts.
* Commercial awareness combined with a genuine care for the customer.
* Experience usingCRM, Customer Success, and reporting platforms.
* Resilience, flexibility, and ownership in driving results.
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