We are headhunting a dedicated, business-minded Customer Relations Advisor to join a global vanguard in the commercial transport and heavy vehicle industry. In the high-stakes theater of international logistics, we operate under a singular principle: operational uptime is the definitive measure of commercial success.
Based in the industrial powerhouse of Ghent, Belgium, you will represent a brand synonymous with engineering prestige, serving as the vital nexus between cutting-edge automotive technology and the global enterprises that sustain the international supply chain.
YOUR MISSION: ARCHITECTING GLOBAL LOGISTICS
In this capacity, you transcend traditional support to provide technical intelligence and bespoke solutions for elite fleet owners, logistics partners, and specialized dealerships.
* Hybrid Operational Model: Benefit from a balanced professional lifestyle featuring four days of collaborative engagement at our Ghent headquarters and one day of remote autonomy.
* B2B Service Excellence: Orchestrate high-level inquiries via voice and digital platforms, upholding an industry-leading reputation for safety and precision.
* Strategic Problem-Solving: Execute root-cause analysis on complex logistics and service challenges to deliver high-impact resolutions for corporate stakeholders.
* Cross-Functional Synergy: Partner with Sales, Logistics, and Engineering divisions to streamline workflows and maintain rigorous data integrity.
* Technical Masterclass: Prior sector experience is not a prerequisite. We provide fully subsidized, expert training to ensure your total mastery of the transport and logistics landscape.
THE IDEAL PROFILE: RESILIENCE & MULTILINGUAL COMMAND
We are scouting for proactive communicators capable of navigating a high-velocity, international industrial environment.
* Linguistic Authority: Native or near-native mastery of both German and Dutch is mandatory for this regional focus.
* Global Integration: Professional fluency in English (B2+) is required for internal briefings and technical documentation.
* Executive Soft Skills: A profound commitment to service excellence and the emotional intelligence to maintain focus during peak operational cycles.
* Digital Agility: High-level proficiency in navigating multifaceted software environments and concurrent analytical tools.
* Operational Readiness: The flexibility to excel within a 24/7 rotating shift framework, ensuring uninterrupted logistics continuity for our global client base.
PREMIUM COMPENSATION & TOTAL REWARDS
We believe in rewarding specialized bilingual expertise with a growth-oriented ecosystem and a premier benefits suite.
* Market-Leading Remuneration: A competitive salary structure benchmarked against the highest industrial standards, reflecting the value of your specialized language portfolio.
* Total Protection: High-quality private health and life insurance effective from your initial date of tenure.
* Executive Relocation Concierge: To facilitate a seamless transition to Belgium, we provide one month of residency in a premium furnished apartment in Ghent while you secure your permanent home.
* Career Architecture: Transparent pathways for internal promotion into Leadership or specialized technical departments across our expansive global network.
* Lifestyle Predictability: A structured 40-hour work week planned well in advance to ensure personal balance and lifestyle stability.
This is more than a career move; it is an invitation to join the "engine room" of global commerce. Position yourself at the heart of European industry in Ghent.