We are seeking a proactive and customer-focused IT Desktop Support Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will troubleshoot technical problems, install and maintain hardware/software, and ensure the smooth operation of our end-user systems.
Troubleshoot and resolve hardware, software, and networking issues on Windows/macOS/Linux environments.
Set up and maintain user accounts, profiles, permissions, and access rights in Active Directory or other directory services.
Teams, Zoom).
Maintain inventory of IT assets and ensure proper documentation.
Assist with onboarding/offboarding tasks including provisioning/deprovisioning of equipment and user accounts.
Collaborate with other IT teams to escalate and resolve complex issues.
Provide support for audio/video equipment and conference room systems.
Participate in IT projects and continuous improvement initiatives.
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
~1–3 years of experience in a desktop support or technical support role.
~ Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
~ Knowledge of IT asset management systems and imaging tools.
Exposure to IT security and compliance best practices.
The FTE visits the Jumet site on Monday, Tuesday, and Friday, and the Zaventem site on Wednesday and Thursday .