Freelance Senior ServiceNow Business / Functional Analyst
For a complex and evolving IT environment, we are looking for an experienced freelance ServiceNow Business / Functional Analyst to help professionalize and internally integrate the ServiceNow platform.
You will work closely with the ServiceNow Platform Owner and multiple internal and external stakeholders to bring the platform to the next level — both strategically and operationally.
Practical Information
Start date: ASAP - long term mission
Location: Antwerp
Workload: 50% to start, with the possibility to evolve into a full-time role within one year (depending on needs)
Remote work: Up to 50%, in agreement with the client
Languages: Dutch & English (both fluently)
Profile
Senior freelance Business / Functional Analyst with proven ServiceNow experience
Demonstrated experience in building and executing a ServiceNow roadmap
Hands-on mindset with the ability to translate strategy into concrete actions
Strong stakeholder management and change management skills
Experience with ServiceNow modules such as ITSM, ITOM, ITAM and/or SecOps
Strong knowledge of CMDB and CSDM is a major asset
Fluent in Dutch and English
Availability: 50% initially, with flexibility to scale up if required
Context
The organization operates a central ServiceNow platform supporting multiple business units.
The platform includes various modules and integrations with external systems.
Currently, the platform is supported by a consulting team, but the organization is gradually bringing ownership in-house.
Mission Objectives
Optimize the existing ServiceNow landscape
Further develop and structure the CMDB, including the implementation and adoption of the CSDM framework
️ Responsibilities
Platform Roadmap & Governance
Collaborate with the Platform Owner, CMDB expert and consultants to define and maintain a clear, prioritized ServiceNow roadmap
Translate business objectives into concrete ServiceNow initiatives
Advise on ServiceNow governance best practices
Analysis & Delivery
Define epics and develop detailed user stories with clear acceptance criteria
Actively participate in User Acceptance Testing (UAT)
Monitor scope, quality and feasibility
Challenge critical decisions regarding scope, estimates and technical choices
Stakeholder & Change Management
Actively collaborate with business and IT stakeholders
Support change management and platform adoption
Clearly define roles and responsibilities around platform management and data ownership
Promote CMDB adoption and data quality
Provide guidance and knowledge transfer when needed
Interested or know someone who could be a great fit?
Let's connect!