Description/Role:
We are seeking a skilled consultant to manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery. The consultant will act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs. The role includes defining and implementing a partner intake model for both project-based and business-as-usual services, building tactical relationships, and supporting the development of governance frameworks that facilitate transparent communication and continuous improvement.
Responsibilities:
* Manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery
* Act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs
* Define and implement a partner intake model for both project-based and business-as-usual (BAU) services across the ecosystem
* Build and maintain tactical relationships that support long-term collaboration and mutual value creation
* Support the development of governance frameworks that facilitate transparent communication and continuous improvement
* Identify service delivery patterns and proactively address challenges to enhance operational efficiency
* Guide colleagues in elevating operational issues to a tactical level and foster cross-entity collaboration
* Balance business priorities with partner expectations through pragmatic and solution-oriented relationship management
Requirements & Qualifications:
* Proven experience in vendor management, SLA management, and change management.
* Experience in developing and implementing frameworks and processes.
* 4 – 5 years of experience in a similar role
Must have skills:
* Strong communication and stakeholder management skills
* Proven experience in vendor and SLA management
* Ability to work across operational and strategic levels
* High-level understanding of technical concepts related to service delivery
* Experience in developing and implementing frameworks and processes
* Change management capabilities
* Tactical thinking and ability to guide teams toward strategic outcomes
* Ability to support governance setup and continuous improvement initiatives
Nice to have skills:
* Experience with Office 365 and other relevant software applications
* Experience in the telecom sector
* Familiarity with ao service desk operations, software packaging, and master service agreements