As a Customer Service professional for the fashion industry, your responsibilities are:
* Responding to customer inquiries via email and phone in a timely and professional manner.
* Processing orders and ensuring accuracy in the system.
* Handling returns, exchanges, and refunds efficiently while maintaining customer satisfaction.
* Collaborating with internal teams to resolve customer issues promptly.
* Providing product information and guidance to customers to meet their needs.
* Updating and maintaining customer records with precision.
* Monitoring delivery schedules and keeping customers informed about their orders.
* Contributing to the continuous improvement of customer service processes.
A successful Customer Service professional should have:
* Experience in the retail or fashion industry, with a customer-focused mindset.
* Strong communication skills in English and French and ideally also in Dutch.
* Proficiency in using customer relationship management (CRM) tools or similar systems.
* Excellent problem-solving skills and attention to detail.
* Ability to manage multiple tasks in a fast-paced environment.
* A collaborative and proactive approach to work.
Our customer offers you:
* A dynamic job with lots of different tasks
* A great team of international colleagues working closely together
* Opportunities to work in a growing and innovative environment in Brussels
* Exposure to the dynamic world of the fashion industry.
* A supportive and professional company culture.
If you are excited about this opportunity in the fashion industry and would like to join a team in Auderghem, apply today!