The ideal candidate will have strong technical writing skills, with the ability to combine writing skills, technical understanding, and ease of communication with experts.
Key responsibilities include:
* Understanding the target audience and creating user-friendly documents suited to their level of understanding
* Collaborating with technical experts to understand the product or process that is the subject of the documentation
* Producing high-quality documentation, including user manuals, installation guides, FAQs, technical sheets, project reports, training proposals, and other forms of technical documentation
* Using publishing tools, such as word processing software, desktop publishing, screenshot capture, content management, and markup languages like HTML and XML
* Managing documentation by organizing, structuring, and keeping technical documentation up to date to ensure its relevance and accessibility
* Ensuring documentation quality by reviewing documents to correct errors, improve clarity, and ensure consistency and compliance with company or industry standards
* Creating illustrations and diagrams to enhance text comprehension
* Ensuring documentation interoperability by creating documents that can be easily translated or localized for different linguistic and cultural markets
* Testing documentation to validate the accuracy of guides and manuals by testing the procedures and instructions described
* Providing feedback to development teams on potential product improvements based on issues identified during documentation creation
Required Skills and Qualifications
* Language Proficiency: Business fluent in written and spoken English; French is a plus
* Educational Background: Bachelor's degree in technical communication, information design, computer science, engineering, or a related field
* Experience & Portfolio: Previous technical writing experience in corporate settings, freelancing, or internships; strong portfolio with diverse writing samples
* Personal Attributes: Proactive, curious, adaptable, and equipped with strong interpersonal skills; comfortable working independently and in international contexts
* Technical Skills: Familiarity with relevant subject matter and proficient in tools like MS Office, Markdown, Adobe Creative Suite, and documentation software
* Research & Attention to Detail: Strong research skills for complex topics, keen attention to detail for proofreading, and ability to create visuals that enhance documentation clarity
Perks and Benefits
This role offers a wide range of advantages, including the opportunity to work with ambitious colleagues from around the world, tackling unique challenges and making a real impact on society. With our supportive culture, robust technology, and numerous training opportunities, we help you accelerate your career—wherever you choose to go.