After Sales Coordinator
Introduction
We are looking for a motivated After Sales Coordinator to support the international service activities of a growing industrial machinery manufacturer. This role is ideal for someone with a technical mindset, strong administrative skills and a passion for customer service. You will operate at the intersection of customers, production and internal teams, ensuring smooth communication and efficient follow-up of technical requests.
Key Responsibilities
* Manage spare parts orders from A to Z, including customer consultation, coordination with production, monitoring of manufacturing progress and arranging transports.
* Handle administrative processing of orders, returns and stock management within the ERP system.
* Maintain close contact with customers worldwide and provide first-line technical support.
* Follow up on returns and prepare credit notes when necessary.
* Ensure first-line communication by phone and email with international customers.
* Support the invoicing process for spare parts in collaboration with the accounting department.
Profile & Requirements
* Experience in a technical or industrial environment is preferred; aftersales experience is a strong advantage.
* Technical mindset with problem-solving skills and a hands-on approach.
* Strong administrative accuracy and ability to manage multiple files simultaneously.
* Customer-focused, commercially minded and an effective communicator.
* Able to work independently while collaborating effectively with production, administration and sales teams.
* Proactive, stress-resistant and eager to optimise processes, such as implementing tracking systems.
* Fluent in Dutch, with good command of English and French.
* Experience with ERP systems and strong Excel skills are valuable assets.
What We Offer
* A new and impactful role where you can help shape the aftersales strategy.
* A varied position with autonomy and daily interaction with international customers.
* A stable working environment with short communication lines and high-quality technical products.
* Opportunities for growth, learning and internal training.
* A full-time, permanent position based in the Kortrijk region.
Are you ready to apply your technical and commercial skills in a role with international impact? Apply now and become a key player in delivering outstanding service to customers worldwide.