At SecWise, we believe cybersecurity only works when technology and people are perfectly aligned. That’s why we’re looking for a Care Support Engineer who’s eager to learn, take initiative, and grow into a versatile IT expert.
What will you do?
As a Care Support Engineer, you’ll be the go-to person for both customer support and internal IT operations. Your responsibilities will be split between:
Customer Care (±50%)
You’ll manage incoming support tickets from customers, investigate issues independently, and resolve them where possible. If needed, you’ll escalate more complex problems to the right experts — always with the goal of ensuring smooth and secure digital experiences.
Internal IT Projects (±50%)
You’ll support our internal operations by managing access, implementing changes, and optimizing security settings.
This role offers a huge variety of tasks — from quick fixes to deeper technical projects. You’ll work closely with experts across different domains, gaining hands-on experience and growing your skills rapidly.
What do you bring to the table?
* A degree or solid experience in IT, cybersecurity, or a related field.
* Basic knowledge of Microsoft technologies (Intune, Defender, Entra, Sentinel, Purview, etc.).
* A curious mindset and willingness to dive into technical investigations.
* Proactive attitude and ability to work independently.
* Fluent in Dutch and English; French is a plus.
* Willingness to work from the office regularly, especially in the beginning (Mondays, Wednesdays, and Fridays).
What do we offer?
* A spot in a close-knit team of experts where your impact is real.
* A wide range of tasks that keep your workday exciting and diverse.
* Opportunities to learn, grow, and eventually take on more advanced projects.
* A dynamic work environment with room for initiative and innovation.
Ready to become a true SecWiser?
Apply now and help us make the digital world safer — ticket by ticket, project by project.