Introduction
We are looking for an experienced IT Infrastructure & Operations Specialist to join our team. This role ensures that IT systems remain available and compliant with internal and external regulations. It requires a strong technical background across multiple IT disciplines, combined with excellent communication, project management, and problem-solving skills.
The IT Infrastructure & Operations Specialist reports to the EMEA Infrastructure, Security & Operations Lead.
Responsibilities
IT Infrastructure Management
Design, install, configure, update, maintain, monitor, and troubleshoot backend IT infrastructure (servers, cloud systems, telephone systems, switches, etc.).
Perform and document ad-hoc and recurring backend IT operations.
Resolve IT infrastructure incidents, collaborating with higher-level support or third-party suppliers as needed, and log all incidents and resolutions in the ticketing system.
Ensure infrastructure availability and maintain a documented and tested disaster recovery plan.
Compliance
Ensure IT infrastructure aligns with corporate IT strategies and policies.
Maintain compliance with external regulations and requirements.
IT Infrastructure Projects
Lead and deliver small to medium-scale IT projects.
Act as a subject matter expert (SME) in corporate IT and business initiatives.
Manage project scope, execution, follow-up, and reporting.
End-User IT Support
Provide IT support to local and remote users.
Resolve front-end incidents and document solutions in the ticketing system.
Install, upgrade, and troubleshoot hardware and software (PCs, peripherals, printers, phone systems, office applications).
Front-End System Administration
Manage IT aspects of user onboarding, offboarding, and transfers.
Administer hardware and software assets.
Create and maintain technical documentation and user guides.
Lab and Manufacturing IT Support
Collaborate as SME in lab and manufacturing projects.
Support installations, upgrades, and troubleshooting of lab/manufacturing IT systems.
Required Qualifications
Bachelor's or Associate degree in IT.
Minimum 5 years of experience in IT infrastructure and operations within a manufacturing environment, including leading small to mid-sized projects.
A versatile, hands-on professional eager to broaden expertise.
Fluent in Dutch and English, with strong communication skills for interaction with HQ and manufacturing stakeholders.