Overview:
You will be part of a team delivering excellent customer experience to distributors and end-users throughout the EMEA region. Via phone, email, or chat, you will solve technical problems, provide repair and application advice, report and monitor product quality issues, and help configure customized application set-ups. Additionally, you will ensure that internal processes run smoothly while supporting your remote commercial colleagues and internal departments with your technical knowledge.
Key Responsibilities:
Provide expert product, application, and repair advice
Monitor and report product defects
Support Customer Service, Marketing, Sales, and other teams on technical issues
Resolve and answer product-related legal issues and compliance questions
Perform technical training for internal and external customers, if required