Customer Support Specialist
We are looking for a skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers, helping them to resolve issues and improve their overall experience.
Your primary goal will be to ensure that our customers receive the highest level of service, responding promptly to their inquiries and addressing their concerns in a professional and courteous manner.
To achieve this, you will need to possess excellent communication skills, both written and verbal, as well as the ability to work independently and as part of a team. You will also need to be highly organized, with a keen eye for detail and the ability to prioritize tasks effectively.
In addition to providing direct customer support, you will also be responsible for identifying and escalating complex issues to our internal teams, ensuring that our customers receive timely and effective resolutions.
This is an excellent opportunity for a motivated and customer-centric individual to join our dynamic team and make a real impact on our customers' experiences.
Requirements
* Fluent English language skills
* IT and business knowledge
* Customer-focused approach
* Autonomy and fast learning abilities
Benefits
* Intensive training program
* Opportunity to contribute to the improvement of our software
* Diverse and dynamic work environment