This job is with Inditex, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
WE ARE LOOKING FOR YOU AS AREA OPERATIONAL (M/F/X)
FOR MASSIMO DUTTI BELUX
MORE THAN FASHION - What to expect from us
Competitive Salary: Attractive salary package including holiday pay and year-end bonus.
Employee Discount: Enjoy 25% off to discover the latest trends across all our brands.
Benefits @ Work: Exclusive discounts on a wide range of products and services.
Language Support: Take advantage of language offerings via the Language Hub.
Growth & Development: Internal promotion programs, e-learning, and ongoing training to support your career development.
Social Initiatives: Contribute to social projects and make a positive impact on society.
Internal Connectivity: Stay informed and connected with our INET app, linking you with your team.
Inclusive Teams: We take pride in our diversity. Everyone gets equal opportunities regardless of background.
HOW WE IMAGINE YOU - What sets you apart
You are a strategic and analytical professional with a results-driven and critical mindset. You take initiative, make an impact, and influence others while continuously striving for improvement. You are organized, methodical, and able to deliver projects and objectives efficiently. You possess deep knowledge of the market and local customers and are fluent in all online and offline retail processes. You combine soft and hard skills to develop strategies, inspire teams, and continuously optimize processes.
DO SOMETHING AMAZING EVERY DAY - What you do daily
As an Area Operational, you ensure operational and commercial process efficiency that drives business growth by optimizing and continuously improving technological and operational store processes. Your main responsibilities include:
Analysis & Strategy
Analyze business indicators: CR, Upt, Atv, traffic, sales, Customer Experience, productivity, 25R Restocking, Retail Management, Store Map, ITX Stock, Operations, Deliveries.
Identify sales opportunities and set business targets with DT.
Develop and implement strategies for operational processes, commercial activities, and merchandise management in collaboration with the retail structure.
Processes
Supervise in-store processes to optimize operational performance:
Stockroom: inventory management, optimization, new openings, capacity, and sales floor space.
Omnichannel: Sint, iPod, Shop & Go, online order processing.
Sales floor: displays, restocking, signage.
Fitting Rooms & Till: queue management, stock recirculation, returns.
Shrinkage & Merchandise: monitor shrinkage, incoming/outgoing stock, re-labelling, lorries/CD2/GOAT.
Standardize processes, tools, and work areas.
Monitor KPIs and prepare reports for process analysis.
Customer Experience
Support stores in all customer-focused initiatives with the Commercial Department and AMT.
Ensure an outstanding customer experience both offline (sales area, fitting rooms, tills, stockrooms, loyalty, payment) and omnichannel (iPod, Shop & Go, SINT).
Architecture & Expansion
Provide operational insight for new expansion projects: stockroom capacity and business area supervision.
People & Training
Ensure the right OPM profiles with HR through internal identification and external selection.
Train and develop new OPMs, identify talent, and create succession plans.
Implement training in digitalization and process improvement in collaboration with AMT/HR/DT.
Time Management & Store Visits
Schedule visits according to business priorities in coordination with DT, HQ, AMT Operations, HR, and subsidiaries.
Conduct structured store visits with clear objectives and action plans.
Communicate with international counterparts and share best practices.
AT INDITEX, WE LOVE YOU FOR WHO YOU ARE!
Our team consists of people with diverse profiles, cultures, and experiences. We proudly build an inclusive environment where everyone can be themselves.
At Inditex, you’ll find more than just a job!