Function: Cargo Traffic Agent
Department: Operations Support
Reports to: Operations Support Manager
Purpose of the Role
The Cargo Traffic Agent ensures the efficient and safe handling of all ground operations related to cargo traffic. The position is responsible for guiding truck drivers both landside and airside at inbound and outbound gates, managing administrative procedures using Swissport’s digital tools, and maintaining strict adherence to safety and environmental regulations. The role is offered as an initial interim position with the possibility of a permanent contract.
Key Responsibilities
* Receive and guide truck drivers for loading and unloading activities at landside, inbound, and outbound gates
* Monitor and process import and export documentation at both flight and truck level
* Manage slot reservations through the Dock Management System (DMS) and ensure timely order execution
* Apply and verify truck seals in accordance with security requirements
* Ensure compliance with all safety and access control procedures
* Prepare damage reports (DRC) and daily shift reports
* Read and interpret CMRS messages
* Print CPM labels for ULD distribution (created by the IMP Office)
* Execute LUC IN/OUT registrations for ULDs and coordinate with the ULD team
* Manage traffic flow and ensure smooth vehicle movement on the ramp and landside areas
* Oversee import/export documentation processes and record-keeping
* Supervise handling of trolleys and equipment from external companies in coordination with the Warehouse
* Assist warehouse personnel on the Castor deck as required
* Work within a three-shift rotation (morning, evening, and night), including weekends and public holidays
* Ensure compliance with environmental legislation and apply internal environmental policies and procedures
Knowledge and Skills
* Knowledge of internal and external safety regulations and air cargo security standards
* Understanding of truck and dolly operations and ULD handling
* Familiarity with transport and customs documentation
* Basic proficiency in Microsoft Office
* Strong command of Dutch and French; working knowledge of English for operational systems
* Ability to use handheld terminals (HHT), tablets, and related digital devices
Independence and Complexity
The Cargo Traffic Agent operates independently within established safety and operational procedures. The role includes responsibility for receiving trucks in compliance with safety standards and assigning drivers to specific gates or lanes as required.
Responsibilities
* Ensure that all tasks are performed correctly and in accordance with company SOPs and LOPs
* Maintain accurate and timely documentation and communication with internal stakeholders
Internal and External Contacts
* Truck and dolly drivers
* Internal departments: Office, Trucking, Import, Warehouse Foreman, Warehouse Supervisor, Acceptance, and Customs
* Direct supervisor for procedural follow-up and operational updates
* External handlers, airport authorities, suppliers, and customers
Working Environment
The position operates within a dynamic 24/7 environment. Flexibility, stress tolerance, and strong problem-solving skills are required to perform effectively under varying operational conditions and during peak periods.