Head of Experience & Solution Design As Head of Experience & Solution Design, your mission is to design, through your team, high quality solutions that address the customer’s needs based essentially on the standard products available at Speos. You and your team are responsible for the excellent and seamless collaboration between the customer, the commercial department and the inner workings of speos. As Head of Experience & Solution Design, your responsibilities include: Develop and roll out the Experience & Solution Design division strategy in alignment with business goals & Speos strategic objectives. Build, lead and inspire a team of professionals, providing guidance through continuous feedback, mentorship, and support to foster their growth and development. Establish clear goals and objectives for the team and the individuals, aligned with Speos mission and vision. Follow-up on the individual and collective performance to ensure individual productivity, quality of deliverables, and overall performance. Plan and manage the division budget to ensure cost-effective use of resources. Manage the relationship with external technology vendors to ensure effective service delivery. Act as a driver in the organizational evolution of Speos, for own teams as well as for other stakeholders, in order to ensure strategic objectives are reached Construct bridges with other departments to foster collaboration outside of your division and department. Support innovation by testing ideas for continuous improvement and keeping an open mind towards future technology needs and trends. Monitor and mitigate IT-related risks, including cybersecurity threats. Ensure compliance with data protection regulations and IT governance standards. Master's degree or equivalent through experience Minimum 10 years’ experience in IT, with People management, Change management, Ideally within a digital commercial context Proven team leadership and coaching capabilities (leading and training a team of approx. 8 FTE) with impactful communication style. Prince 2, PMI, Agile and change management methodologies experience are a strong asset Strong analytical mindset with a solid understanding of ICT architecture (cloud computing, IT security, and IT project management etc.) with the ability to challenge technical teams constructively Fluent in French and English (Dutch is a plus) A dynamic team in a family company culture! You will join us in a diverse team of highly talented colleagues, where there is room for ideas, initiative and professional development. speos is an innovative, leading Belgian company that develops solutions designed to empower companies with optimized and secure administrative and financial processes. We manage all aspects of your outbound document workflow, from document generation to distribution across print and digital channels. The ultimate goal of speos is to ensure the success of our customers' administrative and financial processes. speos' strategy and its position as a subsidiary of the bpost group since 2001 make us the #1 reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, state-of-the-art technological know-how and proven customer service.