Your responsabilities
Be the first point of contact for user's requests, incidents or questions (administrative users and drivers) for the full scope of the IS: telecom, office tools, applications...
Answer user's requests mainly through phone and email
Log all requests in the ticketing tool
Diagnose, troubleshoot, and solve issues based on existing procedures
Determine proper escalation for problems he cannot solve, sets priority
Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
Your profile
2 years of relevant experience
Degree in IS Science
Technical skills : Windows, Microsoft 365, Azure AD, AWS, Fortinet, Intune.
Fluent in French and German
Pragmatic, analytical and problem solving skills
Very good customer service approach, at ease in verbal and written communication with non technical users
A strong team player able to communicate with technical and non-technical stakeholders
Curious and creative, autonomous and dynamic
Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
What we offer
You will work in a company on a human scale, where every employee counts.
We believe in trust, transparency and autonomy.
Varied and innovative projects, in collaboration with clients from a wide range of sectors.
A human and collaborative corporate culture, where initiative is valued.