Company description
Our client is a dynamic and leading enterprise, specialized in 3D Printing of metal components. They are not only a technology developer but also a technology user (production company). This makes them a strong innovation partner for clients in the industrial, medical and dental sector.
With this technology, they build up material in layers using a high intensity laser until it becomes a solid product. Unlike conventional production techniques, this one does not render any material loss, nor does it require any tooling. It does however, enable the designers to manufacture very complex geometries which are not producible using the traditional techniques.
Function description
As Customer Service Representative, you play an important role in ensuring customer satisfaction and maintaining strong relationships with our customers. You are not only responsible for addressing customer inquiries, resolving issues, and providing exceptional support to enhance customer experience but also for end-to-end order processing and fulfillment. Your attention to detail, ability to communicate effectively, problem-solve, and exceed customer expectations will be essential in this role.
TASKS & RESPONSIBILITIES
* Receive and review customer orders, ensuring accuracy, completeness, and adherence to companypolicies and procedures.
* Enter customer orders into different systems accurately and in a timely manner.
* Provide top-notch customer support via various channels (phone, email) to address inquiries,product issues, and concerns promptly and professionally.
* Proactively follow up with customers to ensure their issues have been resolved to their satisfactionand inquire about any additional needs they may have.
* Collaborate with other departments such as Sales, Operations, and Quality Assurance to addresscustomer concerns and ensure a seamless customer experience.
* Gather valuable customer feedback and insights to help improve products, services, and overallcustomer satisfaction.
* Adhere to ISO 13485 – EN9100 and the Quality Management System’s standard operatingprocedures and work instructions.
* If needed, support other departments.
Job requirements
* Minimum bachelor diploma.
* First experience in a customer service or after-sales role.
* Ability to work independently and as part of a team.
* Willing to work in a fast paced working environment with flexible work times if needed.
* Excellent communication skills, both written and verbal.
* Empathetic and customer-centric approach.
* Excellent knowledge of English, knowledge of French is a plus.
* Strong office computer and software skills (MS Excel, MS Word, Outlook, CRM; knowledge of Oracle is a plus).
Employment conditions
* A challenging job in a young and dynamic team.
* A competitive salary and additional non-statutory benefits.
* Career opportunities in a global company with exponential growth.