Nike - Sales Lead at RETAILORS
Location: Bruges, Flemish Region, Belgium
Join us on a dynamic journey where you will take dedicated responsibility to monitor & manage the specific areas of the store to drive commercial success. Represent Nike with respect for coworkers, ethics, and values.
Essential Duties And Responsibilities
* Lead and schedule employee shifts and assign duties
* Provide direction and feedback to workers during shifts
* Know best practices and be a role model in responsible area
* Train and coach new employees
* Inspect equipment and communicate need for repairs or replacements to management
* Open and close the store in accordance with procedures
* Ensure health and safety standards are followed
* Address customer and employee complaints
* Resolve conflicts between workers
* Help foster and maintain a positive work environment
* Provide feedback to the management team
* Manage store opening/closing process
Performance
* Track and ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, daily tip‑off cards
* Support Store Management in implementing action plans to achieve individual & team results
* Build & maintain strong commercial awareness of competitors & local markets
* Represent our ethics and values and ensure others follow them
People
* Support planning of One‑On‑One meetings for team members
* Coach & develop team members
* Measure performance of the store team
* Delegate and supervise tasks in the store team
* Prepare morning and afternoon update meetings (huddle) and daily plans for employees
Product
* Follow all VM Guidelines
* Serve as product knowledge resource for consumers and entry‑level associates
* Maintain merchandise availability on the shopping floor
* Support Back‑of‑House in stock management & movement in stockroom & sales area
* Assist the Visual Merchandising team in commercial preparation of the store and arrangement of merchandise on the sales floor
* Check cash drawers and prepare bank deposits
Customer Service
* Establish a client‑centric mindset to ensure customer experience
* Gather customer data & manage data quality
* Handle transactions, complaints & returns
Processes & Systems
* Ensure all company policies & procedures are followed
* Proficiency in business systems & latest technology
* Manage loss prevention operations on the sales floor
* Communicate with IT and office teams in case of system problems during shifts
Minimum Qualifications
* Experience in a similar position with demonstrated ability to meet & exceed targets
* Previous experience in coaching, training & developing team members
* Brand knowledge & ability to represent brand attributes
* Commercial mindset
* Excellent communication skills at all levels
* Flexibility & adaptability to business needs
* Experience in networking & building relationships
* Proficient in business systems & latest technology
* Willingness to constantly learn & develop
* Passionate & knowledgeable about the brand
* English communication skills (spoken & written)
* Ability to work weekends, evenings and holidays as needed
Why Retailors?
* Shaping the future: We drive innovation forward, focus on excellent customer service, data‑driven decisions, and continuous development.
* Global presence, local roots: Locations in Europe, Canada, Australia, New Zealand, and Israel, combining international best practices with strong regional expertise.
* Performance matters: We actively support talent with development programs, clear career paths, and opportunities to grow internationally.
* Passion for sport & lifestyle: We live the brands we represent and create a work environment full of energy, movement, and team spirit.
* Exclusive benefits: Employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.
* Grow with us: Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Retail
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