About the Company
Our client is an international, mission-driven company supporting large multinational organizations through technology, data and compliance solutions.
About the Role
To strengthen their internal IT capabilities, they are looking for a Corporate IT Operations Manager to lead the IT Operations function and ensure secure, reliable and future-ready services across multiple offices. This is a hands-on leadership role combining team management (6 It support engineers), service delivery, architecture oversight and business partnership.
Responsibilities
Team Leadership
Manage, coach and develop an IT Operations team
Set clear priorities, objectives and ownership
Remove blockers and enable high performance
Foster a culture of trust, accountability and continuous improvement
Conduct 1:1s, performance reviews and career development plans
IT Operations & Service Delivery
Oversee daily IT operations across multiple offices
Ensure availability, stability and security of all corporate IT services
Define and manage SLAs and performance metrics
Lead incident, problem and change management
Maintain documentation and knowledge base for self-service
Architecture & Infrastructure
Lead the design and evolution of IT Operations architecture
Ensure redundancy, backup and disaster recovery strategies
Manage upgrades, lifecycle and modernization initiatives
Stay ahead of new technologies and best practices
Security, Governance & Vendors
Ensure compliance with security standards and policies
Implement IT policies and procedures
Manage vendors and contracts
Control budgets and costs
Business Partnership
Collaborate closely with stakeholders to define the IT roadmap
Translate business needs into scalable solutions
Act as a trusted partner for internal users and leadership
Qualifications
Bachelor’s or Master’s degree in IT / Computer Science or similar
5+ years managing IT Operations or Infrastructure teams
Required Skills
Strong people leadership and coaching skills
Solid background in IT Service Management (ITIL)
Experience in multi-site corporate environments
Preferred Skills
Microsoft Azure ecosystem
Exchange, Intune, SharePoint, Teams, Identity, O365
Jira & Confluence
Agile ways of working
Ready to lead IT Operations that truly enable the business? Let’s talk confidentially. Christoph Maassen - c.maassen@nexin.be