Tasks / Deliverables
The task scope covers:
• Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk
• Design of management systems and other tools: design of architecture, technical evaluation of alteratives offered on the market, conduct of proof of concept, testing in pre-production environment
• Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools)
• Evaluation of quality and efficiency of operations by definition and implementation of metrics periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations
• Training: knowledge at admin level and proven experience are required for one of the following tools:
AppDynamics
Dynatrace
Icinga
Splunk
3.Expertise and skills
• Excellent knowledge of ITIL best practices in ICT operations
•Technical knowledge in at least 3 of the following domains:
Log Management / Data Monitoring/Artificial Intelligence / Machine Leaming
Application Performance Monitoring (APM)
Microservices and Containers architecture
Cloud-based applications and services
Working methodologies: DevOps, AIOps, ITIL
Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)
Data Centre basic infrastructure (servers, virtual machines, storage)
• This profile requires a minimum experience of 6 months in at least 2 of the following domains:
IT Monitoring and Log Management in a centralised Operations Centre
IT infrastructure performance (fault management and/or capacity planning and/or security management)
IT Support level 1 (Helpline) and/or level 2
Data mining, IT metrics and reporting
Customer care (IT services)