About Us
EMAsphere is a fast growing B2B SaaS company based in Belgium, specializing in providing cutting-edge financial reporting solutions for large enterprises. Our innovative software empowers businesses to streamline their financial processes, enhance decision-making, and drive growth. With a focus on excellence and innovation, we are committed to helping our clients achieve their financial objectives efficiently and effectively.
Why join us?
At our company, Customer Care is not just a support function. It’s a true partner to our clients, playing a key role in their success and their overall experience with our solution.
Joining our team means becoming part of a fast-growing company where:
If you enjoy understanding, helping, analyzing, and finding concrete solutions, this role is made for you.
Your mission
As a Customer Care Officer trilingual , you are the first point of contact for our French-speaking and international clients. You support them on a daily basis, reassure them, guide them, and actively contribute to their satisfaction and autonomy.
You will never work alone: you will be part of a close-knit, supportive, and solution-oriented team.
What you will do
Support our clients
Work with modern tools
Share and transfer knowledge
Take part in onboarding & projects
Who we are looking for
✔ You hold a Bachelor’s degree.
✔ You have 0 to 3 years of experience in Customer Care / Support or a strong interest in this type of role.
✔ You are fluent in Dutch / French and and have a very good level of English.
✔ You are comfortable with digital tools and enjoy understanding how things work.
✔ You are solution-oriented, empathetic, structured, and curious.
✔ You enjoy teamwork and helping others grow.
What you’ll love about working with us
A fast-growing SaaS scale-up with real career opportunities
EMAsphere is a high-potential SaaS scale-up offering strong career growth opportunities. Your role has a direct and tangible impact on the company’s growth and customer satisfaction. Continuous learning and on-the-job development are part of the journey.
Autonomy, trust & impact
We operate on a foundation of trust, autonomy, and ownership. You’ll have the space to take initiative, share ideas, and drive change.
Two offices, one mindset
Work from Ghent and/or Louvain-la-Neuve, depending on your preference.
A people-first, collaborative culture
At EMAsphere, performance goes hand in hand with well-being. We foster a human, collaborative, and results-driven culture where everyone matters and mutual support is key.
An international and dynamic environment
You will grow in an international, fast-paced, and ever-evolving environment, surrounded by committed and passionate colleagues.
EMAsport – move together
Because a healthy mind builds strong teams, EMAsport gives you a dedicated budget for team sports activities. Padel, squash, badminton… the perfect way to connect differently.
Feel good at work – for real
We do everything we can to make EMAsphere a great place to work.
Join a team as exceptional as you
Be part of a fun, dynamic, and committed team led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and inspiring environment.
Your future environment
You will work closely with the Regional Service Team Lead and the Support Coordinator, within a team that values trust, autonomy, and accountability.