Zaventem | German Market | €3200 tot €3800 gross / month | 2 days homeworking | International What you'll get in return For this Customer Service Representative role, our client offers an attractive and competitive compensation package: Gross monthly salary between €3200 and €3800, depending on experience Meal vouchers (€7) Eco vouchers Hospitalisation and group insurance Homeworking allowance (€40/month) Annual bonus Collective bonus (recently approx. €2800 net, depending on company performance) Individual KPI bonus up to 6% of annual salary 30 days of leave (including ADV days) 2 days of homework per week (after training period) Flexible working hours (start between 08:00 and 09:00) Interim contract (approx. 6 months, with the possibility of a permanent contract after a positive evaluation) Your new company You will join an international player active in more than 30 countries and part of a large industrial group. Small office in Zaventem (±50 employees) Highly international Customer Service team (9 different nationalities) Informal, open and collaborative culture No dress code and a friendly working atmosphere Strong focus on teamwork, ownership and communication Close cooperation with the German factory and international hubs A dynamic environment where initiative and improvement ideas are valued Your new role As a Customer Service Representative, you are responsible for the end-to-end follow-up of customers on the German market within an international B2B environment.Your responsibilities include: Processing orders in SAP (mainly incoming orders via email) Full A-to-Z customer order management, from order entry to invoicing Communication with the German factory and logistics hubs (Germany, the Netherlands, USA) Follow-up of deliveries and transport coordination via internal and external partners Monitoring strict deadlines and delivery timelines Customer communication (90% email, occasional phone contact for urgent matters) Maintaining and updating customer data and master data in SAP Setting up new customers in collaboration with other departments Supporting export-related processes (backup for Asian orders, including logistics documents, Letters of Credit, container shipments, etc.) Handling customer complaints in cooperation with specialized internal teams Invoice follow-up and coordination with the credit department You will manage your own customer portfolio together with one colleague and ensure fast, accurate and high-quality service to customers. Your profile For this role, we are looking for someone who: Has at least 2 years of experience in a Customer Service role Has solid experience working with SAP and order processing systems Is comfortable in complex and international customer environments Speaks German fluently (must – native level required) Has a good command of English (internal working language) Knowledge of Dutch and/or French is a strong plus Experience in export or logistics processes is a major asset Works accurately, remains calm under pressure and is solution-oriented Is a strong team player with a customer-focused mindset Is proactive and willing to suggest improvements What you need to do now Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 1112340 Accreditation number VG 292/BUOSA W.INT.35 W.SO.35 Brussels n° 00322-406-20121217